Shipping Policy
Please review our shipping policy below to understand our order processing, delivery timelines, shipping fees, package tracking and related terms.
Order Processing Time
Orders are typically reviewed, packed and prepared for shipment within 0-2 business days. Processing timelines may be extended during peak shopping seasons, public holidays, payment security reviews, inventory reconciliations, address validation, severe weather conditions, or other unforeseen events outside our regular operations.
Transit Time
Once an order departs our fulfillment center, the estimated transit time is 1–3 business days. Delivery estimates serve only as a reference and are not guaranteed. Carriers may encounter route adjustments, adverse weather, service outages, high shipping volumes, or scanning delays which can impact delivery schedules.
Free Shipping
Free shipping eligibility is determined by the shipping options displayed at checkout. Additional fees may apply (where permitted by applicable law and store policy) should the customer request special delivery services, reshipment, address corrections, return shipments, or any other non-standard delivery arrangements.
Accuracy of Shipping Address
Customers are required to submit a full, valid shipping address, email address and contact phone number at checkout. We shall not be liable for delivery delays, failed deliveries, returned parcels or lost shipments resulting from incomplete, incorrect, inaccessible or outdated address information provided by the customer.
Tracking & Delivery Confirmation
Where tracking is available, tracking details will be sent once order fulfillment is complete. Carrier tracking status may require some time to refresh after the shipping label is generated. A parcel marked as “delivered” by the carrier shall be deemed successfully delivered unless the carrier confirms a delivery incident.
Lost, Delayed or Damaged Packages
If your package is suspected lost, delayed or arrives damaged, please contact us immediately with your order number and relevant carrier details. For damaged goods, retain the item and all original packaging, and submit clear photographs for us to assess your claim in accordance with our Refund Policy.
Shipping Restrictions
Certain addresses, geographic regions, products or delivery methods may not be supported. We reserve the right to cancel or amend an order if shipment cannot be fulfilled safely, legally or commercially via available carrier services.